Why Payment is the Forgotten Customer Experience Touchpoint: 4 Key Takeaways from Upflow's Event with Stripe
Upflow recently joined forces with Stripe to host an insightful event (both online and in our Paris offices), diving into the future of B2B payments and their impact on the customer experience. With a panel of industry experts, including Jean-Thomas Cock (Head of Finance Operations at parcelLab), Xavier Augris (VP Finance at Botify), Ben Thirlwall (Head of Platforms, EMEA at Stripe), and Alex Louisy (CEO at Upflow), the event aimed to shine a light on the complexities of B2B payment processes and explore how the act of paying can be used as a customer experience lever for B2B companies in 2024.